During the term of any active subscription of a customer on Misiki Technologies LLP platform, the Misiki Technologies LLP Covered Services web interface will be operational and available to the customer at least 99.9% of the time in any calendar month (the Misiki Technologies LLP SLA). If Misiki Technologies LLP does not meet the Misiki Technologies LLP SLA, and if the customer meets its obligations under this Misiki Technologies LLP SLA, the customer will be eligible to receive the Service Credits described below. This Misiki Technologies LLP SLA states customer's sole and exclusive remedy for any failure by Misiki Technologies LLP to meet the Misiki Technologies LLP SLA.
The following definitions shall apply to the Misiki Technologies LLP SLA.
|Monthly Uptime Percentage||Days of Service added to the end of the Service term (or monetary credit equal to the value of days of service for monthly postpay billing customers), at no charge to Customer|
|99.9% ->= 99.0%||3|
|99.0% ->= 95.0%||7|
In order to receive any of the Service Credits described above, a customer must notify Misiki Technologies LLP within thirty days from the time the customer becomes eligible to receive a Service Credit. Failure to comply with this requirement will forfeit the customer's right to receive the Service Credit.
The aggregate maximum number of Service Credits to be issued by Misiki Technologies LLP to the customer for all Downtime that occurs in a single calendar month shall not exceed fifteen days of Service added to the end of the customer's term for the Service (or the value of 15 days of service in the form of a monetary credit to a monthly billing customer’s account). Service Credits may not be exchanged for, or converted to monetary amounts, except for customers who are on Misiki Technologies LLP monthly subscription plans.
The Misiki Technologies LLP SLA does not apply to any services that expressly exclude this Misiki Technologies LLP SLA (as stated in the documentation for such services) or any performance issues that resulted from the customer's equipment or third-party equipment, or other external factors that are not within the primary control of Misiki Technologies LLP.