Refund & Cancellation Policy

Misiki connects you directly with local sellers and home chefs in Sunabeda. Because most orders are prepared fresh and delivered the same day, our refund rules are simple and quick — here is exactly how they work.

1. Food & Daily Meal Orders

Meals and other perishable items are prepared fresh for each order and cannot be restocked, so they cannot be returned. You are entitled to a full refund or a free replacement if:

• Your order was never delivered.
• You received a different item than what you ordered.
• The food arrived spilled, stale, or otherwise unfit to eat — please report this at the time of delivery with a photo.

Scheduled meal orders can be cancelled free of charge any time before the seller's cut-off time shown on the product page. After the cut-off, preparation has already started and the order can no longer be cancelled.

2. Marketplace Orders

For non-perishable marketplace items (clothing, decor, gifts, resale items and similar), you may request a return or replacement within 48 hours of delivery if the item is damaged, defective, or not the item described in the listing. The item must be unused and in its original condition. Please check your order at the time of delivery — our delivery code handoff exists so both you and the seller confirm the exchange.

3. Cancelling an Order

You can cancel any order before the seller accepts it, at no cost. Once a seller has accepted and started preparing or packing your order, cancellation is at the seller's discretion. To cancel, contact us immediately with your order number.

4. How Refunds Are Paid

• Cash on Delivery orders: if you already paid, the refund is returned to you by UPI (or in cash by the seller on their next delivery to you) within 3 business days.
• Online payments: refunds are issued to the original payment method within 5–7 business days, depending on your bank.
• Delivery charges, if any, are refunded whenever the fault is ours or the seller's.

5. What Is Not Refundable

• Orders reported after the windows above have passed.
• Food that was delivered correctly and on time but simply wasn't to your taste.
• Orders where the delivery could not be completed because the address or phone number provided was wrong, or nobody was available to receive it.
• Items damaged after delivery was completed.

6. How to Request a Refund

Message or call us with your order number (it is in your order confirmation on WhatsApp/SMS and under My Orders on the site) and a short description of the problem — photos help us resolve food-quality issues fastest. We respond within 24 hours, and most cases are settled the same day.

7. Contact Us

For any refund or cancellation request, or questions about this policy:

Misiki
Sunabeda, Odisha, India
Email: support@misiki.in