Refund Policy

Refund Policy for Misiki

We understand that plans change! This policy outlines the conditions under which you can receive a refund for movie tickets booked on our website.

Full Refunds:

Cancellation before showtime: You will receive a full refund for your movie tickets if you cancel your booking at least 1 hours before the scheduled showtime. This includes the ticket price and any applicable convenience fees.

Movie showtime cancellation: If the movie showtime is cancelled by the cinema, you will receive a full refund for your tickets, including convenience fees. We will notify you of the cancellation via email and initiate the refund process automatically.

Technical Issues: If you experience technical difficulties while booking your tickets on our website resulting in a duplicate booking or an incorrect booking, a full refund will be issued, including convenience fees. Please contact our customer support team for assistance.

Partial Refunds:

Late cancellations: Cancellations made within 1 hours of the showtime will be subject to a cancellation fee. The refund amount will be 30% of the ticket price. Convenience fees will not be refunded.

Non-Refundable Items:

Convenience fees: Convenience fees are a non-refundable service

charge that covers the cost of processing your ticket booking. Promotional offers: Tickets purchased using certain promotional offers may have specific terms and conditions regarding refunds. Please refer to the offer details for clarification. Processing Time: Refunds will be processed within 5-7 business days of your cancellation request. The refunded amount will be credited back to the original payment method used for the purchase.

Contact Us:

If you have any questions or require assistance with canceling your tickets and requesting a refund, please contact our customer support team through contact us

Please Note:

This refund policy is subject to change without prior notice. We recommend reviewing the policy before making your booking. In some cases, the refund policy may be dictated by the cinema themselves. We will always strive to inform you of any such exceptions during the booking process. We hope this refund policy provides clarity. If you have any further questions, please don't hesitate to contact us.