Refund Policy

Refund Policy for Misiki

We understand that plans change! This policy outlines the conditions under which you can receive a refund for home food delivery orders placed on our website.

Full Refunds:

Cancellation before preparation: You will receive a full refund for your order if you cancel your booking at least 1 hour before the preparation of your meal begins. This includes the meal price and any applicable convenience fees.

Order cancellation by the home chef: If the home chef cancels your order, you will receive a full refund, including convenience fees. We will notify you of the cancellation via email and initiate the refund process automatically.

Technical Issues: If you experience technical difficulties while placing your order on our website resulting in a duplicate booking or an incorrect order, a full refund will be issued, including convenience fees. Please contact our customer support team for assistance.

Partial Refunds:

Late cancellations: Cancellations made within 1 hour of the meal preparation will be subject to a cancellation fee. The refund amount will be 30% of the meal price. Convenience fees will not be refunded.

Non-Refundable Items:

Convenience fees: Convenience fees are a non-refundable service charge that covers the cost of processing your order.

Promotional offers: Orders placed using certain promotional offers may have specific terms and conditions regarding refunds. Please refer to the offer details for clarification.

Processing Time: Refunds will be processed within 5-7 business days of your cancellation request. The refunded amount will be credited back to the original payment method used for the purchase within 3-4 days.

Contact Us:

If you have any questions or require assistance with canceling your order and requesting a refund, please contact our customer support team through contact us .

Please Note:

This refund policy is subject to change without prior notice. We recommend reviewing the policy before placing your order. In some cases, the refund policy may be dictated by the home chef themselves. We will always strive to inform you of any such exceptions during the ordering process. We hope this refund policy provides clarity. If you have any further questions, please don't hesitate to contact us.